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Joe Hensley Public Insurance Adjusters
Area file · Harris County

Public Insurance Adjuster in Houston, TX

Rain that falls on Houston, TX, has to cross a flat metro area to reach the water, and Buffalo Bayou and the city's other bayous carry it. Hurricane Harvey in 2017 flooded many Harris County homes that had never flooded before, so a past dry record tells you little about the next storm. Gulf storm wind also reaches the city, and spring thunderstorms drop hail that is often disputed as wear and tear.

Housing here changes how a claim gets built. Older neighborhoods have pier-and-beam bungalows, where moisture can sit in the crawl space under the floor and stay hidden until someone checks from below. Brick-veneer homes with shingle roofs are everywhere too, and the shingles, flashing and brick each need their own line in an estimate. Our home base is in Alvin, a drive south of the city, and we represent Houston policyholders on fire, flood, hail, water and storm losses. We read your policy, inspect the loss and document it in writing before you answer your carrier. Ready to compare what you were offered with what is really damaged? Request a free claim review, and we will take it from there.

Local exposure

What shapes insurance claims in Houston

  • 01Bayou and street flooding

    Houston's bayous carry heavy rain across a flat metro area, and Hurricane Harvey in 2017 flooded many homes that had not flooded before. A clean flood history does not settle the question. We record water lines and affected systems early, then prepare the flood file your policy asks for.

    Flood claims in Houston
  • 02Hurricane and tropical storm wind

    Wind from Gulf storms reaches Houston and damages roofs, windows and fences, and it can send trees onto structures. We document the pattern of the damage, check any percentage deductible, and keep wind losses apart from water so each policy gets the right record.

    Storm claims in Houston
  • 03Hail from severe thunderstorms

    Severe spring storms regularly drop hail across the metro area, and roof damage from it is often disputed as wear and tear. We answer that with a count of impacts on every slope, dents in soft metals and a storm report tied to your address.

    Hail claims in Houston
Local housing

Built for Houston homes

  • Pier-and-beam bungalows in older neighborhoods

    Older pier-and-beam bungalows have crawl spaces that trap moisture under the floor after a leak or flood. The damage can stay hidden until someone checks from below, so we inspect there and record readings before repairs close it up.

  • Brick-veneer homes with shingle roofs

    On brick-veneer homes with shingle roofs, wind-driven rain and hail damage the shingles and flashing, not the brick. Each is a separate item, so we write them up on separate lines and make sure the roof is not skipped.

Questions

Questions about public adjusters in Houston

  • Standard homeowners policies commonly exclude flood, meaning rising surface water from bayous or street flooding. For flood, you generally need a separate NFIP or private flood policy. Wind damage and rain that enters through a storm-damaged roof can fall under the homeowners policy. We read what you carry and explain which policy answers which damage.

  • Photos and video of every room before cleanup, water lines on the walls, a list of damaged belongings and receipts for emergency work. Keep damaged materials until they are documented. In older pier-and-beam houses, the crawl space under the floor should be checked too, since damage can sit there unseen.

  • Start by getting the denial letter and your policy in one place. Hail claims in Houston are often closed as wear and tear after one short inspection. A slope-by-slope count of impacts, soft metal dents and a dated storm report can answer that. We review it free and tell you what the evidence shows.

  • Our pay is contingency based, an agreed percentage of what is recovered, and the written contract comes first. Nothing is due up front, and if nothing is recovered, you owe no fee. The first review costs nothing, so you can learn how it works before you decide.

  • We represent policyholders on fire and smoke, flood, hail, water and storm claims, on homes and on commercial property. We are licensed Texas public insurance adjusters, so we document the loss, read the policy and deal with the carrier for you. We do not perform repairs or replace your contractor.

  • Use the free claim review form or call us. Share what happened, which policies you hold and whether you have already filed with a carrier. We will set up a time to look at the property and your paperwork. Keep every letter from your insurance company, because dates and wording matter.

Talk to a licensed public adjuster about your Houston claim.